This is brand new, the name of the company is called : "Insert name here" I ordered mixed brown but I feel like it does not match my brown hair as there seems to be more of an Auburn tint to it. I did open it but did not even try it on so its perfectly wrapped still in the box and new with tags. Smoke free / pet free home. Let me know if you have any questions. I do like the texture and shape and quality of the bun and I plan on ordering another one but in the dark brown shade so it will match my own hair better. It's super cute!!